Frequenty Asked Questions

How do you find the best products?

We index thousands of sources globally and categorize products and use AI to detect duplicates so that we can list each product only once. Our algorithms help us surface authentic products that have true market value and circulation.

How can I contact you?

We’re available anytime and you can send us an email at: we try hard to respond within 24hrs.

What can I do to help?

The best thing you can do is leave a review after your purchase. We keep up to date with all reviews and our algorithms are created to take time into consideration so we always have the most accurate representation of the best products on the market.

How do you make money?

Using a stock market 'bid'/'ask' model, SpotAsk allows buyers to place bids on goods and sellers to place asks on goods. Once a bid and ask are right for each other, a transaction takes place! This transaction is capable of setting a market price removing the ambiguity of "how much is this product actually worth."

How do I give a tip about a product I love?

We're constantly enhancing our platform and will allow sellers to list products that they don't find on SpotAsk. For now please send us a note to

What is the return policy on these products?

The dynamic nature of the market makes it important for us to secure your purchase and the sale of the seller on the other side. As such we are unable to offer refunds, exchanges or swaps of any kind - including if an item has gone down in value after a purchase is complete. The good news is that you can always resell your purchase of a coin or material at any time. This ensures the successful harmony that makes up such a versatile and important market.

I had a bad experience with a product, how can I provide that feedback?

That’s a great question. The best thing you can do is leave a review where you purchased it. We try to fetch reviews in real-time and recalculate based on feedback, so your review will not only help others, but it will make an overall impact here.